Refund and Return Policy

Your Satisfaction and Eye Health Matter

At louisvuittonoutlet, customer satisfaction and eye health are our top priorities. Please read this Refund & Return Policy carefully before placing an order.

Important Health Notice

The information provided on our website is for general reference only and does not replace professional eye care advice. We recommend regular eye examinations and following the guidance of your optometrist or eye care professional.

If you experience discomfort, irritation, redness, pain, or blurred vision while wearing contact lenses, remove them immediately and consult your eye care professional.

By placing an order, you confirm that:

You have a valid and current prescription.
You have consulted an eye care professional regarding the suitability of the products.
The prescription, parameters, colour, and product selection are accurate.

Quick Reference Guide

Scenario	Notification Period	Resolution
Defective contact lenses	Within 3 days of delivery	Exchange only (same product)
Defective eyeglasses or sunglasses	Within 3 days of delivery	Exchange only (same model)
Unopened non‑prescription items	Within 3 days of delivery	Store credit (1 year expiry)
Change of mind (opened/used)	Not applicable	No return or exchange
Incorrect colour or parameters selected by the customer	Not applicable	No return or exchange
Custom‑made or special‑order items	Not applicable	No cancellation, return, or exchange

1. Defective or Damaged Products

1.1 Defective Contact Lenses

If you believe your contact lenses have a manufacturing defect:

Notify us within three (3) days of receiving your order.
Provide clear photographs and a detailed description of the issue.
Return the defective lenses in their original packaging upon request.
Once verified, we will provide a replacement of the same brand, product, prescription, and colour at no additional cost.

Please note:

Refunds are not available for defective contact lenses.
Damage resulting from improper handling, misuse, storage errors, or failure to follow wearing instructions is not covered.

1.2 Defective Eyeglasses and Sunglasses

If your eyeglasses or sunglasses contain a manufacturing defect:

Notify us within three (3) days of receiving the item.
Provide supporting photographs and details of the defect.
Once verified, we will replace the item with the same model and prescription specifications.

Please note:

Refunds are not available for defective eyeglasses or sunglasses.
Normal wear and tear, accidental damage, misuse, or improper care are not covered.

2. Returns for Unopened Items

We may accept returns for unopened, non‑custom‑made products, subject to all of the following conditions:

You notify us within three (3) days of receiving your order.
The item is returned within seven (7) days from the delivery date.
The product remains unopened, factory sealed, unused, and in resalable condition.

Approved Returns

For eligible returns:

Store credit will be issued for the approved value of the returned item.
Store credit is valid for twelve (12) months from the date of issue.

Return Shipping

Customers are responsible for:

Return shipping costs.
Secure packaging of returned items.

We strongly recommend using a trackable shipping service, as louisvuittonoutlet is not responsible for items lost or damaged during return transit.

Any non‑refundable payment processing fees charged by payment providers may be deducted from the store credit issued.

3. Non‑Returnable and Non‑Exchangeable Products

For hygiene, safety, and product integrity reasons, the following items cannot be returned, refunded, or exchanged unless confirmed to be factory defective:

Opened or used contact lenses.
Products ordered with incorrect prescription parameters selected by the customer.
Products ordered in an unwanted colour or design.
Custom‑made, special‑order, novelty, or prescription lenses.
Prescription eyeglasses and prescription sunglasses (unless defective).
Products returned outside the applicable return period.
Products without original packaging or showing signs of use, tampering, or damage.

4. Order Cancellations

Timing	Cancellation Eligibility
Within 1 hour of order placement	Eligible, if not yet processed
More than 1 hour after order placement	Subject to approval
After shipment	Not eligible

To request a cancellation or modification, please contact us as soon as possible.

Approved Cancellations

Where a cancellation is approved:

Payment will be refunded to the original payment method where possible.
Non‑refundable payment processing fees may be deducted from the refund amount.

Custom and Special‑Order Products

Custom‑made and special‑order products cannot be cancelled, modified, returned, or exchanged once the order has been placed.

5. Items Damaged During Delivery or Missing Shipments

All orders are shipped with tracking information.

If Your Package Arrives Damaged

Please:

Contact us immediately.
Retain all packaging materials.
Provide photographs of the package and damaged items.

We will assess the situation and assist in resolving the issue as quickly as possible.

If Your Package Has Not Arrived

If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate with the shipping provider and work toward an appropriate resolution.

6. Return Procedure

Step 1: Contact Us

Do not return any item without prior approval.

Provide:

Order number
Description of the issue
Clear photographs of the product

📧 Email: [email protected]
📱 WhatsApp: +6011 2529 1660
🕘 Business Hours: Monday to Friday, 11:00 AM – 5:00 PM

Step 2: Wait for Approval

Our team will review your request and provide return instructions if your return is approved.

Step 3: Send the Item

Approved returns should be sent to:

louisvuittonoutlet Sdn. Bhd.
No. 7, Jalan Dedap 13
Taman Johor Jaya
81100 Johor Bahru
Johor, Malaysia
Tel: +607 289 0340

Important:

Pack all items securely.
Use a trackable shipping service.
Customers are responsible for return shipping costs.
louisvuittonoutlet is not responsible for return parcels lost or damaged during transit.

7. General Policy Terms

This policy applies only to products purchased through the louisvuittonoutlet online store (louisvuittonoutlet.de).
Returns and exchanges are available only for orders delivered within Malaysia unless otherwise approved.
One replacement or exchange is permitted per eligible order.
Store credit issued under this policy is valid for twelve (12) months from the date of issue.
Return or exchange requests must be submitted within the applicable timelines stated above.
louisvuittonoutlet reserves the right to reject claims that do not meet the requirements of this policy.
Nothing in this policy limits any rights provided to consumers under applicable Malaysian consumer protection laws.

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us: